NEXX Car Rental Privacy Policy

Our commitment to privacy

The privacy of our customers is of utmost importance to us. This Privacy Policy sets out how we manage personal information across our business. It applies to NEXX Car Rental and to the practices of the agents and contractors engaged by us to provide goods and services. It also applies to your use of our website and your dealings with us as a customer.


We may update this Privacy Policy from time to time. The most current version will always be located on our website and is also available by contacting our Privacy Officer on +6018-2088826 or at the address detailed below.


Types of personal information we collect and hold.

The types of personal information we collect and hold will vary depending on your dealings with us such as products, services and benefits we (or our agents, contractors and third parties) provide to you, or a request or inquiry you make in relation to such products, benefits and services.


This information may include any or all of the following:

Full Name, Mobile No., Email Address, Date of Birth, Gender, Vehicle details including registration no., model and color Driver's license number and/or passport number and, upon our request, a copy of your driver's license or passport; Transaction details relating to your use of our products, services or other benefits;

Your social media preferences; and any preferences you tell us about or any other information that you provide. We may collect and hold sensitive information, such as the fact that you are disabled, to allow us to provide our services more effectively to you but only if you provide express consent at the time it is provided.


Why do we collect and hold personal information?

Generally, we collect, hold and use personal information about our customers to provide them with a range of products, services and benefits. This includes, collecting and using your personal information to complete your rental booking; to provide you services in connection with your rental.


We also collect personal information to assist in identifying ways in which we can serve you better, such as providing our products and services to you more effectively. We also collect and use your personal information to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training.


Some of the information we collect is for the purpose of improving our interaction with customers, suppliers, business partners and contractors and their involvement with NEXX. We collect personal information about third parties, including family members, for purposes in relation to your and their dealings (either directly or indirectly) with NEXX.


Customers who provide personal information about a third party individual need to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it. If that individual does not have the capacity to understand and agree to these terms, NEXX requires a parent or guardian to give the assurances set out in this paragraph.


How do we collect information?

Generally, we collect personal information directly from you, such as when you make a reservation or request a product or service, in the course of providing you with that product or service, or when you have other dealings with us. For example, we may collect your personal information from our rental locations or through our in-vehicle technology.


We may collect and update that information over the phone, over the Internet, in person, when you write to us or if you participate in our marketing campaigns. We may also collect personal information through third parties such as:


our related companies

affiliated interstate motorists' clubs;

our business partners who provide customer or loyalty  benefits;

our service providers;

Storage and protection of personal information


We store personal information in a combination of secure computer storage facilities and paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorized access, modification or disclosure.



Additionally we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it. We impose strict requirements of security and confidentiality on all third parties as to how they store, handle and deal with your personal information.


How do we use and disclose personal information?

We may use and disclose your personal information for a variety of purposes in connection with servicing you as a customer of NEXX and in relation to our business operations.


This includes: processing and administering your dealings with us as a customer, supplier or contractor; providing you with the products and services you have requested from us; developing processes, products, services and benefits to better meet your needs; and We may also use your personal information to offer or provide you with loyalty benefits, discounts or other information about such schemes that may be operated by us or third parties.


This includes: to give you information and offers about products and services offered by us or these companies; obtaining details about how you acquire and use our products, services and benefits; and rewarding customers for utilizing our products and services through mechanisms such as discounts, special pricing offers and prizes.


We may provide your personal information to our agents, franchisees, contractors, business partners or related companies for the purposes of, or in connection, with the supply of products and services to you and for the same purposes above.

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© 2023 NEXX Car Rental Company

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NEXX Car Rental, Sri Hartamas (Parking) 63, Jalan Sri Hartamas 1, 50480 Kuala Lumpur, Malaysia - only for pick-up & drop-off.

NEXX Car Rental, Jalan Ipoh (Parking) 726, Off Jalan Ipoh Batu 4 1/2, 51200 Kuala Lumpur, Malaysia - only for pick-up & drop-off.

NEXX Car Rental, WaterFront (Office) 38,Jalan AWF 3, Ampang Waterfront, 68000 Selangor - walk-In bookings by appointment.

Reservation Hours:

Monday - Saturday: 09:00 - 19:00

Sunday/Public Holidays: Closed

Call or WhatsApp: +6010 562 1195

Delivery Hours:

Monday - Sunday (incl. public holidays)

09:00 - 22:00

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